Responsibilities
- Be a contact for Trading Incidents across designated communication channels, escalating as needed.
- Monitor and manage shared inboxes, ensuring you log, prioritise, and assign emails according to established procedures.
- Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
- Help with initial incident checks using defined processes, gathering information to support further investigation.
- Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues.
- Support communication with third-party feed providers by logging issues and sharing relevant details.
Requirements
- Hands-on experience in issue assessment and incident management
- Exposure to multiple teams across Trading, Product, and Technology
Work Arrangement
Remote (Worldwide)
Additional Information
- This is a night shift position.
- The first months of employment will be dedicated to training, which will take place during day shifts with mandatory office presence.
- Once training is complete and you transition to night shifts, the role becomes fully remote.