Requirements
- Active TS/SCI Clearance
- Minimum 5 years’ experience with helpdesk support and operation in a DoD IT environment
- Minimum of 5 years working experience providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests.
- Demonstrate excellence in planning, directing, and managing IT operations helpdesk in an organization similar in size to DoD.
- Demonstrate successful working knowledge and supervision of helpdesk employees in efforts similar in size and scope.
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
- Knowledge of networking and network-based software applications.
- Demonstrated ability for oral and written communication with the highest level of management.
- Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9.
- Must have expert knowledge in translating high-level functional and technical requirements based on interactions with the user community.
- Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
- Bachelor's Degree in a related field
- HDI Support Center Manager or equivalent certification
Nice to Have
- ITIL
Work Arrangement
On-site
Team
Structure: dynamic team
Additional Information
- Active TS/SCI Clearance
- 24x7x365
- highest standard of reliability and responsiveness
- highest security and operational integrity levels
