Responsibilities
- Deliver on-site technical support for desktop computers, associated hardware, and peripheral devices
- Identify and resolve problems related to Windows operating systems and Microsoft Office software
- Configure and troubleshoot mobile devices such as iPads and iPhones for connectivity and applications
- Analyze and fix moderate to complex network connection issues
- Address technical incidents escalated from frontline support staff
- Record detailed troubleshooting actions, solutions, and suggestions in the ticketing database
- Work with IT teams to detect patterns in issues and propose sustainable fixes
- Maintain high customer service standards when interacting with end users
- Support hardware rollouts, system upgrades, and image deployment as required
Work Arrangement
On-site
