Responsibilities
- Deliver intermediate-level in-person and remote technical support for desktop systems, connected devices, and network access.
- Troubleshoot and resolve advanced problems related to Windows operating systems, Active Directory, Azure Virtual Desktop performance, SCCM client status, BitLocker recovery, and Intune-managed endpoints.
- Conduct system imaging, software patching, and configuration management using SCCM and Microsoft Intune.
- Administer user accounts, access rights, and group policy settings within Microsoft 365 and Active Directory environments.
- Coordinate with higher-tier support and infrastructure teams for issue escalation and in-depth diagnostics.
- Carry out administrative and clerical duties to assist daily IT operations and project execution.
- Organize and maintain technical records, project documents, and reports in both digital and physical formats.
- Plan and manage meeting schedules, develop agendas, and document minutes and follow-up actions.
- Prepare and revise correspondence, project summaries, and technical documents from notes or verbal input.
- Develop and manage spreadsheets for financial planning, expense tracking, and project progress reporting.
- Oversee office calendars, meeting logistics, and travel coordination for IT staff.
- Support data entry, record keeping, and documentation tasks related to IT operations.
- Track and monitor IT equipment inventory and assist with procurement documentation.
- Enforce adherence to IT security policies, standards, and compliance procedures.
- Guide and train junior technical and administrative staff as needed.
- Handle classified or sensitive materials with precision and confidentiality.
- Provide technical and administrative support using word processing, spreadsheet, and database applications.
- Assist in refining administrative procedures and technical support workflows for improved efficiency.
Compensation
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: - Medical Insurance - Vision Insurance - Dental Insurance - Life and AD&D Insurance - 401(k) Savings Plan - Education and Professional Training
Work Arrangement
On-site — Washington, DC
Other
- Handle sensitive or classified materials with discretion and accuracy.
- Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: - Medical Insurance - Vision Insurance - Dental Insurance - Life and AD&D Insurance - 401(k) Savings Plan - Education and Professional Training
