Responsibilities
- Handle and carefully respond to all customer inquiries via inbound calls and email
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
Requirements
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
Work Arrangement
On-site — Philippines - VisMin
Additional Information
- Language requirements: English (oral and written)
- Shifts: various shifts required
