AireSpring is hiring a TELECOM TIER 1 SUPPORT

RESPONSIBILITIES INCLUDE: - Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues. - Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues. - Engage and troubleshoot with vendors on hardware and software related issues. - Manage customer trouble tickets through our ticketing system. - Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues - Provide detailed and timely ticket updates - Experience with network monitoring tools and systems is a plus . - Experience with SD-WAN technologies (Velo) is a plus - Work in a 24*7*365 shift operation environment to provide an exceptional customer experience - Router (Cisco, Adtran, Juniper) experience - General knowledge of Firewalls, Fortinet and Meraki Qualifications Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-related experience. 2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN & data issues). Strong knowledge of WAN technologies. Experience with centralized device monitoring and management tools. Working knowledge of Cisco, Juniper, and Adtran routers. Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.) Prior experience with Broadband, Fiber & Wireless repair Basic experience with network topology Understanding of Originating and Terminating Call Flows Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence. Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol). Testing & troubleshooting CLEC and ILEC network LAN/WAN, router, and firewall technologies knowledge Familiar with loopback testing Experience with SD-WAN design and troubleshooting Working knowledge of Traditional TDM networks