Provide hands-on 1st, 2nd, and 3rd line support across the business
Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
Contribute to technical projects that improve security, reliability, and scalability
Design, improve, and automate systems and processes to reduce manual effort and operational risk
Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
Support our offices in Melbourne and Japan, with potential expansion across APAC
Identify recurring problems and help build long-term solutions rather than short-term workarounds

Strong hands-on experience in an IT, TechOps, or systems-focused role
Deep knowledge of Windows and macOS, with confident troubleshooting skills
Hands-on experience providing 1st, 2nd, and 3rd line support
Comfort operating in highly ambiguous environments and managing competing priorities
A strong technical foundation across identity, MDM, SaaS, and networking
Ability to communicate clearly with both technical and non-technical stakeholders
A people-first mindset and a conscientious approach to decision-making

Experience supporting macOS, Windows, iOS, and Android environments
Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
Understanding of SSO technologies such as OAuth, SAML, and SCIM
Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
Experience working across time zones or with distributed teams

Remote (Country) — Melbourne, Japan

Applicants must have the right to work in the country they're applying to at the time of application
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA
In the UK, Kraken is one of the Best Workplaces on Glassdoor with a score of 4.5
Candidates with specific accommodations or unique preferences can contact inclusion@kraken.tech to customize the interview process
Equal opportunity employer: does not discriminate on the basis of any protected attribute

Kraken is hiring a TechOps Generalist