Responsibilities
- Collaborate with team members and build strong working relationships to meet shared objectives
- Utilize monitoring platforms including Geneos, Splunk, Grafana, App Dynamics, or Dynatrace for system oversight
- Deliver technical support in high-throughput, real-time payment processing systems
- Lead incident response activities, including assessment, command coordination, escalation, and swift resolution
- Convey updates and technical details effectively to stakeholders and executive leadership
- Oversee planning cycles, post-event reviews, and recurring problem management meetings
- Work rotating shifts covering any 8-hour window within a 24/5 schedule, including day, evening, and overnight periods
- Take part in scheduled weekend on-call rotations as operational needs demand
- Engage in planned operational events, post-mortems, and problem review sessions
Work Arrangement
On-site
Team
Technology Support III team within Commercial and Investment Bank
Other
- Work rotating shifts covering any 8-hour window within a 24/5 schedule (08:00–17:00, 15:00–00:00, 23:00–08:00)
- Participate in weekend on-call rotations as needed
- Must be a U.S. Citizen or Legal Permanent Resident who has resided continuously in the U.S. for the past seven years
