JPMorgan Chase & Co. is hiring a Technology Support Engineer within our Commercial and Investment Bank. In this role, you will be responsible for the operational stability, availability, and performance of our production application flows. You'll ensure end-to-end reliability and client-visible SLA adherence by diagnosing and resolving complex issues across multiple interfaces.
What You'll Do
- Work collaboratively in teams to develop meaningful relationships and achieve common goals.
- Monitor application flows using tools such as Geneos, Splunk, Grafana, AppDynamics, and/or Dynatrace.
- Provide production support in high-volume, high-frequency payments environments.
- Manage incident command, situational analysis, escalation, and rapid mitigation.
- Communicate clearly and concisely with stakeholders and senior management.
- Own post-incident retrospectives and problem-management cadences.
- Work in a shift environment covering any 8-hour period within a 24/5 operation (08:00–17:00, 15:00–00:00, 23:00–08:00).
- Participate in a weekend on-call rotation as required.
- Participate in planned events and problem-management sessions.
What We're Looking For
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Must be a U.S. Citizen or Legal Permanent Resident having lived in the U.S. continuously for the past 7 years.
- Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.
- Hands-on deployment and operational skills with Kubernetes, Kafka, Linux, and Wintel.
- A continuous improvement mindset focused on automation, documentation, and SLA discipline.
- Experience with end-to-end monitoring: metrics, logs, and traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).
- Proactive troubleshooting skills for anomaly detection, synthetic checks, canary releases, and health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).
- Strong skills in SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning.
Nice to Have
- Experience with one or more general-purpose programming languages and/or automation scripting.
- A working understanding of public cloud platforms.
Technical Stack
- Infrastructure & Platforms: Kubernetes, Kafka, Linux, Wintel
- Databases: MS SQL, Oracle, MongoDB
- Monitoring & Observability: Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics, Dynatrace, Geneos
Benefits & Compensation
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
Work Mode
This role is onsite.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
