Responsibilities
- Deliver high-quality support to users through in-person, phone, chat, or email communication
- Monitor, assign, and respond to support tickets using Freshdesk while adhering to service level agreements
- Set up and configure computer systems, peripherals, and software applications
- Diagnose and troubleshoot technical problems related to software and hardware
- Guide new employees through the technology onboarding process
- Manage user and device access in Active Directory and configure permissions for files, folders, and shared resources
- Track and maintain inventory of IT equipment and supplies
- Support adoption of Microsoft 365 tools including SharePoint, OneDrive, Teams, PBX systems, and Office Suite with user training
- Uphold service desk policies and ensure compliance with established procedures
- Create and update knowledge base content for internal teams and end users
- Oversee technology asset management and maintain accurate records of software and hardware
Benefits
- Life insurance coverage
- Long-term disability protection
- Accidental death and dismemberment insurance
- Medical and dental health plans
- Retirement pension plan
- Healthcare spending account
- Paid time off for vacation and holidays
Work Arrangement
Remote — Central Time Zone (CT), Mountain Time Zone (MT), Pacific Time Zone (PT)
Other
- Applicant must be available during standard business hours in the Central, Mountain, or Pacific time zones
- Requires 10% to 20% travel as necessary
