Apply on company website Birmingham, UK Remote (Country) Full-time

Dev is hiring a Technology Analyst - Operations (UK Remote)

Help Build the Future of Engineering Operations Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering. You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management. If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you. What You’ll Be Working On Improve Application Health & Reliability You’ll help Engineering teams answer critical questions like: Is the application healthy? Are services degrading before customers notice? What operational signals matter most? How do we reduce noise while improving visibility? You’ll work with observability and monitoring platforms to: Build dashboards and service health reporting Analyze operational trends and performance patterns Improve alert quality and escalation logic Support implementation of APM and telemetry capabilities Help Engineering teams operationalize reliability practices Build Operational Processes That Engineers Actually Want to Use We’re standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower. You’ll help define and improve: Incident Management Problem Management Change Management Operational governance practices Service reliability workflows You’ll also help ensure our tooling and workflows support the way Engineering teams actually work. Connect Systems, Data, and Teams This role sits at the intersection of: Engineering systems Operational analytics Process design Cross-functional collaboration You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization. Explore What’s Next We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including: AI-enabled operations Intelligent workflows Automation opportunities AI agents and operational copilots Advanced telemetry and observability practices What Success Looks Like You’re someone who: Creates structure in ambiguous environments Thinks in systems, not silos Uses data to drive decisions Communicates clearly across technical and non-technical audiences Balances pragmatism with long-term scalability Can influence teams without relying on formal authority You’re comfortable asking: “How can we make this operationally better, simpler, and more scalable?”
Job Details
Location Birmingham, UK
Work mode Remote (Country)
Employment Full-time
Posted 2 months ago
Application On company website
About company
Dev
TurnItin Job Description: Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.Job DescriptionTurnitin is seeking a Senior/Principal Software Engineer interested in distributed systems, data modeling, and scalability to develop and improve our award-winning educational software. As an engineer on this team, you will be working on 2 co-products that help to provide additional exam integrity to the assessment process. We operate at a high scale across global markets and seek individuals that enjoy solving complex problems.Do you have the skills—and drive—to join a tech team that’s working to digitally transform the ed-tech industry? From test-driving the latest technologies to creating high performing applications, Turnitin is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. Turnitin has an inspiring mission, cutting-edge technologies, and in-house product development. As a Senior/Principal Software Engineer at Turnitin, you’ll apply your talents in an agile environment that has the creative energy of a start-up, a highly flexible work environment, a culture of innovation, and most importantly other talented engineers, designers, and product managers to interact with and learn from.Responsibilities* Make significant contributions implementing our shared services, as well as help maintain and upgrade existing ones. * Hands-on position which requires 90-95% of writing the code. * Provide guidance in technical design and development activities. * Ensure future success and stability through code reviews and automated testing. * Work closely with software architects and database/operations engineers on system infrastructure and design. * Lead on technical design reviews and recommend improvements. * Mentor engineers in software development, Java best practices, and technical decisions and emerging technologies. QualificationsQualifications* Bachelor’s or Master’s degree in Computer Science or related discipline. * 5-10+ years experience of designing and developing applications using Java * Experience in more modern Java technologies * 5-10+ years of experience with relational databases * 1+ year of cloud development with AWS preferred * Experience working in an agile environment * Extensive experience with software development best practices (e.g. design patterns, test-driven development, code profiling, debugging). * Effective technical and cross-functional communication (product, design, operations). * High level knowledge and experience of industry trends and technology advancements relating to distributed systems, cloud, platform as a service, and software as a service. * Experience in building cloud-ready solutions based on microservices and multi-tenancy architecture. * Ability to communicate effectively in English, both verbally and in writing Nice to Have:* Hands-on experience with pure Java core development (no frameworks) & performance tuning * Experience with Cloud Native solutions preferably AWS (Lambda, DynamoDB, SQS, SNS, S3, etc) * Extensive experience with different architecture types including event-driven architecture * Experience in working with geographically distributed teams including the USA & European countries Additional InformationOur Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.Action & Ownership - We have a bias toward action and empower teammates to make decisions.One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.Seeing Beyond the Job AdAt Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.
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