Responsibilities
- Respond to requests or questions referred to the store support group
- Update the database of requests and solutions made on each call
- Provide administrative support to other team members
- Respond to requests or inquiries made to the store support group
- Perform triage of requests and solutions on each call
- Solve problems and answer questions from users of the store systems
- Guide and train users to better use the system
- Maintain our store systems
- Ensure the functionality of the systems to support store operations at all times
- Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.)
- Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations
Requirements
- fluently bilingual (80% of support is in English)
- demonstrate superior customer service
Nice to Have
- versatile
- good computer skills
- experience in point of sale support
Additional Information
- Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.)
