Responsibilities

Develop product documentation and release notes for the SaaS product suite.
Work with Product Management, Engineering, and QA teams to collect information on new features, enhancements, and updates for the customer-facing knowledge base.
Coordinate with the Localization team to oversee documentation translations.
Review the existing knowledge library to enhance quality and verify accuracy.
Collaborate with a distributed team to drive ongoing process improvements following Knowledge-Centered Service (KCS) best practices.
Handle additional tasks as assigned.

Requirements

Minimum three years of experience in a corporate technical writing role.
Experience writing customer-facing documentation for SaaS products.
Direct experience in customer enablement, documenting or working with enterprise IT management software, including endpoint management platforms, security integrations, or remote monitoring and management (RMM) solutions.
Experience working within a formal content standard or editorial style guide and applying it precisely.
Experience writing release notes or product-change documentation for software releases.
Ability to write for a global audience and understand how sentence structure affects translation quality.
Comfortable working with HTML and using web-based content management systems.
Strong attention to detail and high editorial standards.
Self-motivated, skilled at managing own work, and comfortable working both independently and collaboratively.
Enjoy explaining technical topics clearly and concisely to audiences with varying technical backgrounds.
Welcome feedback and coaching from managers and stakeholders to develop technical writing skills and improve documentation quality.
Confident communicating with peers at all levels, from entry-level employees to senior leadership.
Excited by the prospect of taking ownership of work within a small team.
Have a good sense of humor.

Nice to Have

A bachelor’s degree in English, Communications, or a similar field is preferred; equivalent professional experience will also be considered.
Familiarity with Knowledge-Centered Service (KCS) or another knowledge management methodology is a strong plus.

Compensation

For roles based in California, Colorado, Maryland, New Jersey, or Washington, the base salary hiring range is $85,000 to $95,000 per year. For roles based in New York, the base salary hiring range is $85,000 to $95,000 per year. Starting pay depends on location, market demands, experience, job-related knowledge, and skills.

Work Arrangement

Remote - US

Other

This position is NOT eligible for visa sponsorship.
Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills.
Benefits available: medical, dental, vision, 401(k) plan, life insurance coverage, and PTO.
For roles based in California, Colorado, Maryland, New Jersey, or Washington, the base salary hiring range is $85,000 to $95,000 per year.
For roles based in New York, the base salary hiring range is $85,000 to $95,000 per year.

This position is NOT eligible for visa sponsorship.