PerfectServe is hiring a Technical Support Specialist - US Remote

We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity! To support PerfectServe’s continued growth, we are seeking Support Specialists to join our 24/7/365 support team. Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. Who You Are While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required. We are currently hiring for night shifts. Willingness and excitement to work evenings or overnights and/or weekends Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Able to start in June 8, 2026. Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment. The expectation for this role is 100% attendance during the first 60 days of employment. Specifically during the training and nesting period, to ensure maximum success in your new role. Our team is currently only looking for candidates that are located within the United States. Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment. What You'll Be Doing (sorted from the more basic to more advanced work): Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their PerfectServe applications Train end users on how best to use PerfectServe’s phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users Build and revise new user accounts based on established standards and best practices Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection. This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all support employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions.