Ventrata is looking for a Technical Support Specialist for B2B with French to join our team. In this role, you will be the primary point of contact for our clients, partnering with them to troubleshoot issues, collaborate with development teams, and support new client onboarding to ensure a seamless customer experience. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity.
What You'll Do
- Actively improve the customer experience.
- Work with clients and their employees to identify problems and advise on solutions.
- Recreate, troubleshoot, and independently investigate reported issues.
- Collaborate with development teams, identify errors, and report bugs via internal helpdesk.
- Master the support channels: Ventrata Chat, Slack, and Helpdesk.
- Help with client onboarding and uploading data to our systems.
- Support internal teams with tasks beyond the job description.
What We're Looking For
- Mandatory B2 English & French proficiency.
- Excellent communication and interpersonal skills.
- Analytical mind and problem-solving attitude.
- Ability to effectively describe and document issues.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- You are looking for a huge challenge.
- You are interested in technology, curious about systems, software, and hardware, and a fast learner.
- You are an open-minded person always looking for feedback and ways to improve.
- You take pleasure and pride in your work.
- You want to grow with the company.
Benefits & Compensation
- Work from anywhere – remotely or from our offices in Brno and Lisbon.
- Monday to Friday shifts: 9 AM - 5 PM CET.
- Lunch breaks, extra hours, or performance-based contributions can be reflected in compensation.
- Contribution to remote setup or hardware needed for work.
- Fast-paced start-up environment with lots of autonomy and space for creativity.
- 24 days of paid vacation.
- Team building and company remote office.
Work Mode
This is a global, remote-friendly role. You can work from anywhere, from our offices in Brno or Lisbon, or fully remotely.
Ventrata values collaboration and freedom, ensuring every team member has space to take ownership and drive real impact.
