We are seeking a responsive and problem-solving Technical Support Specialist fluent in Chinese and proficient in English to serve as the primary technical contact for client projects in China. In this role, you will help clients seamlessly integrate with APIs, troubleshoot technical and payment issues, and act as the crucial bridge between customers and internal Product and Engineering teams.
You will work with a global payment institution licensed to specialize in stablecoin-based payment solutions for businesses worldwide.
Responsibilities
Provide rapid, professional, and high-touch technical support to Chinese-speaking clients.
Guide clients through API connection, integration, and initial setup.
Troubleshoot, diagnose, and resolve complex API, payment gateway, and general technical issues.
Collaborate closely with Product and Engineering teams to resolve escalated bugs or high-level technical challenges.
Manage end-to-end support for the Chinese market, maintaining clear communication and timely follow-ups until issue resolution, and be willing to jump on urgent issues outside standard business hours when high-priority needs arise.
Qualifications
1–3 years of experience in technical support, IT support, or a client-facing technical role.
Native/fluent level proficiency in Mandarin Chinese (including strong cross-cultural business literacy) and professional working proficiency in English.
Working knowledge of TCP/IP, HTTPS, REST APIs, HTTP requests, JSON formatting, and web services.
Must be based within 1–2 hours of China Standard Time (CST/UTC+8).
Strong analytical troubleshooting skills with a responsive, client-first communication style
Nice to Have
Background in Fintech, digital payments, or financial technology.
Experience or strong interest in the cryptocurrency/blockchain space.
