Responsibilities
- Deliver customer support through tickets, chat, email, and online meetings.
- Work with L2 support teams to identify and implement effective solutions.
- Diagnose and resolve technical issues related to the WhatsApp API.
- Assist partners and clients in using the WhatsApp Business ecosystem.
- Communicate with representatives from WhatsApp or Meta.
- Coordinate with LATAM onboarding and commercial teams.
Requirements
- 3 to 4 years of experience in support or technical support roles.
- Degree in Computer Science, Science, Technology, or a related field.
- Proven experience with web development technologies including HTML, JavaScript, CSS, and APIs.
- Hands-on experience with REST APIs and Webhooks.
- Solid understanding of technical fundamentals and helpdesk software.
- Language skills: English at C1 level or higher, plus one additional language.
- Customer-focused with the ability to empathize with customers.
- Strong troubleshooting and problem-solving skills with a structured and analytical approach.
- Excellent communication skills including active listening, clear questioning, and contextual understanding.
- Proven ability to manage multiple priorities effectively in fast-paced environments while maintaining accuracy and attention to detail.
Nice to Have
- Experience with the WhatsApp Business API or Meta Graph API.
- Programming skills in SQL, JavaScript, Python, or React.
- Familiarity with logging and monitoring tools such as Grafana or similar.
- People management experience.
- Additional language proficiency.
Benefits
- Full remote flexibility.
- Competitive salary package reflecting your skills, experience, and achievements.
- Opportunity to shape a new industry in Business Messaging.
- Join a team of experienced entrepreneurs running a bootstrapped and profitable global company.
- Join a dynamic, innovative team collaborating with some of the brightest minds in tech.
- Daily opportunities to learn, grow, and push boundaries.
Compensation
Competitive salary package reflecting your skills, experience, and achievements.
Work Arrangement
Remote (Worldwide) — Brazil
Team
Join a team of experienced entrepreneurs who run a bootstrapped and profitable global company.
Other
- Language requirements: English (C1+ ) and 1 other language.
- Background Check Notice: By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.
- Provide your application and CV in English.
- Do not use AI to write your cover letter.
- You should describe in your own words why you want to work here.
- This is a contract-based position.
