Requirements
- Fluent in English (C1 or native), written and spoken.
- Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
- Excellent communication skills.
- Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
Nice to Have
- Advanced understanding of web hosting technologies, server management, and performance optimization.
- Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms.
- Experience contributing to or improving AI-powered systems.
Benefits
- A 3–5 week onboarding phase is designed to support you in delivering great customer experiences through knowledge of Hostinger’s products, tools, workflows, and more.
- You’ll have ongoing access to learning resources and professional development opportunities (Reforge, Scribd, digital libraries) to strengthen your expertise and keep expanding your skill set.
- Enjoy the flexibility to provide services from home. Service timelines (morning, day, night, and/or weekends) are discussed and agreed upon in advance to support balanced coverage and personal priorities.
- You may be eligible for a home office support allowance to help create an efficient workspace.
- You can take agreed suspension days for rest or recovery, ensuring a healthy balance while continuing to deliver top-quality service.
- Participate in community initiatives that promote wellness, hobbies, and shared interests.
- Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition moments for achievements such as weddings, graduations, or other personal celebrations.
Team
Team size: 900+
Additional Information
- This is an opportunity that involves rotation-based timelines that may include some weekend days, as well as nights.
- As this collaboration is 100% remote, a workspace with reliable high-speed internet is essential to provide services effectively.
