Requirements
- Fluent in English (C1 or native), written and spoken.
- Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
- Excellent communication skills.
- Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
Nice to Have
- Advanced understanding of web hosting technologies, server management, and performance optimization.
- Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms.
- Experience contributing to or improving AI-powered systems.
Benefits
- 3–5 week onboarding phase
- Ongoing access to learning resources and professional development opportunities (Reforge, Scribd, digital libraries)
- Flexibility to provide services from home
- Agreed suspension days for rest or recovery
- Participate in community initiatives that promote wellness, hobbies, and shared interests
- Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition moments for achievements such as weddings, graduations, or other personal celebrations
Team
Team size: 900+ people worldwide
Additional Information
- This is an opportunity that involves rotation-based timelines that may include some weekend days.
- As this collaboration is 100% remote, a workspace with reliable high-speed internet is essential to provide services effectively.
