Responsibilities
- Assist external developers in successfully integrating their systems with the Ozow system
- Ensure customers receive excellent and consistent service to a high standard
- Handle issues in an efficient and friendly manner
- Know and adhere to company policies and SLAs
- Be accountable for your own actions and represent the company positively
- Collaborate as a team to support customer use of Ozow services
- Troubleshoot logs and use dev tools such as Postman to identify root causes
- Provide step-by-step technical help, both written and verbal
Benefits
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology
Work Arrangement
On-site
Additional Information
- The ability to work shifts and stand by as Our TSE team provides 24/7 support
- All employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct
- Due to the sensitive nature of our work, individuals must have a high level of integrity and trustworthiness
