Responsibilities
- Diagnose and resolve technical problems related to customer API and SDK integrations
- Communicate clearly and professionally, both verbally and in writing, with customers and internal teams
- Demonstrate strong problem-solving skills and a drive to quickly master new technologies
- Create and maintain documentation for internal and customer-facing knowledge resources
- Work with team members to detect software defects and escalate complex issues appropriately
- Adapt communication style to suit developers, technical staff, and non-technical stakeholders
Benefits
- Medical Insurance
- Group Life Insurance
- Meal Card (Pluxee Tienda Card)
- Volunteer Time (VTO)
- Ericsson Care Line
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
Responsibilities
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)
Benefits
- Medical Insurance
- Group Life Insurance
- Meal Card (Pluxee Tienda Card)
- Volunteer Time (VTO)
- Ericsson Care Line
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
