Responsibilities
- Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
- Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
- Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
- Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
- Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues
Requirements
- Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
- API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks.
- SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases.
- Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
- Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
- Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.
Nice to Have
- Experience working with Docker, Kubernetes, and other infrastructure components
- Background in fintech, SaaS, or other fast-moving industries
- Basic understanding of blockchains, crypto, and web3 technologies
Benefits
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
Work Arrangement
Remote (Worldwide)
Additional Information
- For candidates based in Colorado, contact colorado-wages@zerohash.com to request compensation and benefits information.
- Official outreach will only come from a @zerohash.com email address.
- We will never contact you via unsolicited text messages, WhatsApp, or Telegram.
- Only apply directly through zerohash.com/careers or zero-hash.breezy.hr.
- Report suspicious communications to talent@zerohash.com (fraud reports only).
