Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related technical field.
- 4+ years of experience in a technical support, IT helpdesk, or systems support role.
- Demonstrated experience supporting non-technical end users in a field-based or distributed team environment.
- Experience with mobile application support (Android preferred) and web-based platforms.
- Proficiency in a helpdesk or task management system (e.g., ClickUp, Jira, Zendesk, or similar).
- Ability to diagnose and resolve issues across Android mobile applications and browser-based web platforms.
- Working knowledge of Wi-Fi, mobile data, and offline/sync behaviour; ability to troubleshoot connectivity-related support issues.
- Familiarity with monitoring dashboards (e.g., Grafana, Uptime Robot, or similar) to track application health.
- Ability to perform basic data checks — identifying duplicates, missing records, or sync anomalies in structured datasets.
- Proficiency in Google Workspace or Microsoft Office for producing guides, training materials, and reports.
Nice to Have
- Prior experience in an NGO, international development, or data-intensive field programme context.
- Ability to run simple queries to investigate data issues is a strong advantage but not required.
Work Arrangement
On-site
Team
Team size: 350+. Structure: dynamic, rapidly growing international development organization
Additional Information
- Travel Required: Up to 20% (field site visits and staff training)
- Contract Type: Full time
