Responsibilities
- Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed.
- Educate and advise customers and support the team on standards, tips, and solutions on using SmartRecruiters.
- Drive high levels of customer satisfaction.
- Identify, test, call out and fix technical issues.
- Collaborate closely with all parts of the organization like product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful.
- Be ready to get involved in various projects in the support and engineering domain.
- Be an ambassador for SmartRecruiters and its culture.
Additional Information
- Culturally, the ideal hire is passionate about SmartRecruiters’ mission of connecting people to jobs at scale
- Culturally, the ideal hire is eager to provide best in class customer experience
- Culturally, the ideal hire is motivated by a fast-paced, high growth environment
- Culturally, the ideal hire enjoys working with and being part of a dynamic team
- Culturally, the ideal hire is curious and willing to develop
