Responsibilities
- Work directly with customers to investigate and resolve difficult issues primarily over email.
- Scheduling and joining Zoom meetings when necessary
- Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
- Develop and maintain resources by writing internal knowledge base articles
- Becoming an expert on Filevine products
Requirements
- Excellent written and verbal communication
- A high technical aptitude
- Receptive to feedback
- Hungry to help customers, learn and to provide excellent service
Nice to Have
- Previous technical support/chat support experience preferred
- Prior experience in high-volume environment
- Professional presence in customer-facing settings
Benefits
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Work Arrangement
On-site — Salt Lake City, UT
Team
Structure: Email Support team works closely with the Technical Support (Live Help) Team and all parts of the organization.. Reports to: Director of Customer Support
Additional Information
- This is an onsite and in-office position based in Salt Lake City, UT.
- Filevine is an Equal Opportunity Employer.
- Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities.
- Contact for accommodation or EEO concerns: legal@filevine.com
- Communication about this opportunity will only come from representatives with email addresses using 'filevine.com'.
