Responsibilities
- Answer incoming calls from retailers and customers facing technical difficulties
- Diagnose and resolve technical problems via phone support
- Document all support calls and implemented solutions
- Identify and escalate recurring technical issues to management
- Set up, adjust, and perform minor maintenance on computer hardware and software systems
- Address and close support tickets efficiently
- Deploy software and essential applications to support business operations
- Provide training to users on new software using in-person sessions, training videos, manuals, and digital guides, often developed with technical writers
- Create user-friendly operational documentation and reference guides
Benefits
- Competitive compensation package
- Performance-based bonuses
- Supportive and positive work environment
- Parking subsidy available
- Life and medical insurance coverage
- Additional employee benefits and discounts
- Opportunities for professional development and advancement
- Statutory benefits including Bono 14, Aguinaldo, IGSS, IRTRA, and vacation entitlements
Compensation
Competitive salary with bonuses
Work Arrangement
Not specified
Team
Not specified
Benefits
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Not specified
