About the Role
This role focuses on delivering technical onboarding and ongoing support to clients, ensuring smooth integration and optimal use of the platform. The manager collaborates with internal teams and customers to resolve technical challenges and drive product adoption.
Responsibilities
- Guide clients through technical onboarding processes
- Act as the primary technical contact for customer success
- Diagnose and resolve integration issues promptly
- Collaborate with engineering and support teams to escalate problems
- Monitor client health metrics and usage patterns
- Provide feedback to product teams based on client needs
- Develop documentation for common technical workflows
- Support API and webhook implementations
- Conduct technical training sessions for customers
- Track and report on technical support metrics
- Assist with migration projects from legacy systems
- Ensure compliance with technical security standards
- Respond to customer inquiries within service level agreements
- Facilitate post-implementation reviews
- Maintain up-to-date knowledge of platform updates
Nice to Have
- Experience in e-commerce or payment platforms
- Familiarity with subscription billing systems
- Exposure to JavaScript, JSON, or XML
- Background in technical account management
- Knowledge of cloud infrastructure platforms
Compensation
Competitive salary with benefits
Work Arrangement
Remote-friendly position
Team
Part of the customer-facing technical operations team
About the Team
The team supports global clients using a scalable commerce platform. Focus is on technical enablement and long-term client success through proactive engagement and issue resolution.
What We Value
We prioritize clear communication, technical accuracy, and responsiveness. Team members are expected to balance client needs with operational efficiency.
Not specified
