Responsibilities
- Prepare, perform, and maintain customer installations of DeepHealth's AI medical imaging software, ensuring seamless integration with existing IT infrastructure.
- Gather customer requirements and installation environment details to enable smooth and efficient deployments.
- Provide expert technical support to customers and partners, troubleshooting and resolving incidents in a timely and professional manner.
- Contribute to the continuous improvement of the Delivery and Implementation team's workflows, streamlining processes and enhancing the customer experience.
- Be adaptable and available to support customers outside of regular working hours; participation in an on-call rotation may be required.
- Collaborate with development teams to ensure seamless deployment and integration of applications.
- Document system configurations, procedures, and best practices to support knowledge sharing and operational consistency.
- Stay up-to-date with emerging technologies and industry trends relevant to platform engineering and medical imaging.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (required).
- Minimum of 2 years of experience in systems engineering or a similar technical role (required); 5+ years of experience preferred.
- Proficiency in at least one scripting language such as Python, PowerShell, or Bash.
- Solid knowledge of Linux, networking, and security.
- Experience with public/private cloud platforms (GCP preferred), Kubernetes, and container orchestration.
- Linux shell scripting and Linux toolchain installation, upgrade, and maintenance.
- Experience troubleshooting Docker containers.
- Familiarity with CI/CD pipelines and automation tooling including Terraform, Ansible, and ArgoCD.
- Knowledge of monitoring platforms and observability tool stacks (GCP/AWS/Azure).
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
- Excellent problem-solving, analytical, and communication skills; able to work independently and as part of a cross-functional team.
- Proactive approach with the ability to manage multiple concurrent projects.
- Fluent in English and Spanish.
Nice to Have
- Experience with DICOM standards, networking protocols, and medical imaging workflows strongly preferred, including PACS, RIS, modality integrations, and connectivity troubleshooting.
Work Arrangement
Hybrid
Additional Information
- This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking.
- Must be able to lift up to 10 pounds occasionally.
- This position may require occasional travel.
- Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
- Participation in an on-call rotation may be required.
