About the Role
This position supports sales activities with deep technical knowledge of the product, enabling effective customer engagement, resolving technical inquiries, and contributing to sales growth through hands-on support.
Responsibilities
- Provide technical expertise to internal sales teams and external customers during pre- and post-sales processes
- Respond to technical inquiries from partners and clients in a timely and accurate manner
- Assist in the preparation of technical documentation and sales materials
- Conduct product demonstrations and technical training sessions for customers and partners
- Troubleshoot and resolve technical issues reported by end users or sales teams
- Collaborate with engineering and product teams to relay customer feedback and technical challenges
- Support the configuration and setup of products for customer trials and deployments
- Maintain up-to-date knowledge of product features, updates, and industry trends
- Work closely with regional sales representatives to address technical objections during sales cycles
- Assist in qualifying customer technical requirements and proposing suitable solutions
- Document technical support cases and track resolution progress
- Participate in customer meetings and calls to provide technical clarity
- Support the development of FAQs and knowledge base content for internal and external use
- Coordinate with support teams across regions for consistent technical messaging
- Ensure compliance with technical standards and product specifications during customer engagements
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
On-site position based in Shenzhen
Team
Part of a global sales support team focused on technical enablement and customer success
Why This Role Matters
This role bridges the gap between sales and technical teams, ensuring customers receive accurate information and effective solutions. Your contributions directly impact customer satisfaction and sales outcomes.
What We Offer
Opportunity to work with cutting-edge technology, professional development, and a collaborative international team environment.
Not available for this position
