Own partner communications: Serve as the primary coordination point for our strategic partner, leading regular status updates, managing expectations, and keeping issue trackers (Jira/Linear) accurately synced.
Translate & coordinate technical work: Break down customer requests and post-incident follow-ups into clear, prioritized tasks for SRE, Security, and Product teams.
Drive operational visibility: Track project milestones, identify cross-team dependencies, and flag delivery risks early across infrastructure, monitoring, and capacity planning initiatives.
Unblock engineering teams: Protect SRE focus time by handling routine stakeholder meetings, project administration, and ticket follow-through.
Evolve internal workflows: Help establish flexible, pragmatic project tracking practices that fit our environment and the team frameworks.

Cross-functional project experience: 3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments.
Adaptive stakeholder management: Proven ability to balance the structured, formal expectations of corporate enterprise clients with the fluid, fast-moving environment of a scale-up.
Foundational technical literacy: Comfortable speaking the language of cloud infrastructure, web hosting, Linux, and containers to accurately convey project status without needing to make technical design decisions.
Pragmatic execution: Comfortable navigating ambiguity, establishing clarity from fragmented requests, and creating accountability without over-engineering processes.
Excellent written and verbal communication: Confidence communicating effectively with enterprise customers and senior internal stakeholders.

Prior experience managing technical relationships or delivery for enterprise clients.
Experience bridging workflows across multiple project tools (e.g., Linear and Jira).

Remote (Worldwide) — Canada

Upsun (formerly Platform.sh) is hiring a Technical Project Manager