Responsibilities
- Serve as the main customer contact for designated deployments, maintaining clear and consistent communication aligned with their expectations.
- Work with internal departments such as construction, design, operations, and sales, as well as third-party vendors and clients, to deliver high-quality services on time and within budget.
- Manage full lifecycle project execution for customer service delivery, including planning, implementation, fit-out, and project closure.
- Evaluate customer-driven changes for impact on cost and timeline, securing necessary approvals when needed.
- Document, track, approve, and advance all customer-related changes throughout the project lifecycle.
- Proactively detect potential project risks and issues, and develop and apply effective mitigation plans.
- Monitor project progress continuously and provide regular status updates to both customers and internal stakeholders.
- Ensure all project deliverables meet the agreed-upon customer specifications and quality standards.
- Foster and maintain strong customer relationships to ensure satisfaction and identify opportunities for future collaboration.
- Understand contractual delivery requirements and manage execution to reduce or eliminate contractual risk.
Work Arrangement
Remote
NOTE
This job description does not list every duty. Employees may be assigned additional related tasks to meet the evolving needs of the organization.
California Consumer Privacy Act (“CCPA”)
The California Consumer Privacy Act (“CCPA”) grants privacy rights regarding the collection, sale, disclosure, and deletion of personal information. It requires employers to inform job applicants about the categories of personal data collected and how it will be used. For more details on your rights and data practices, visit https://cologix.com/privacy-policy/.
Other
- Travel is expected between 10% and 20% of the time.
- Candidates must have authorization to work for any employer in the United States. The company does not currently sponsor or transfer employment visas, including CPT or OPT.
- The organization is an Equal Opportunity Employer. Employment decisions are made without discrimination based on age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
- Applicants needing help with the application process can contact recruiting@cologix.com or call 720-940-2551.
- The company’s data centers hold ISO 27001:2022 and ISO 14001:2015 certifications.
- Employees must understand and follow company policies related to information security, cybersecurity, privacy, and environmental management.
- Employees are accountable for complying with the requirements of both the Information Security Management System (ISMS) and the Environmental Management System (EMS).
- Employees must remain alert and report any security or environmental incidents, vulnerabilities, risks, or non-conformities to the appropriate internal teams.
- Employees are expected to actively contribute to ongoing efforts to improve information security and environmental performance.
Not available
