Responsibilities
- Lead the complete migration initiative, including sequencing, milestone planning, cohort strategy, risk oversight, and success metrics across all customer groups and product offerings.
- Develop and manage a detailed migration schedule using a prioritization model based on customer characteristics.
- Create a standardized, scalable migration framework that reduces effort per customer over time and supports organizational growth.
- Maintain a comprehensive migration runbook covering tooling needs, data validation, cutover steps, rollback plans, and customer communication templates.
- Monitor program performance using clear KPIs and proactively escalate tradeoffs to senior leaders.
- Serve as the accountable owner for migration timelines and results.
- Promote the use of AI-driven tools within the team, offering direct support to enhance efficiency and outcomes.
- Align R&D, Product Management, and Professional Services teams around migration goals without formal authority.
- Work with engineering to oversee the full lifecycle of migration plans, ensuring cross-team coordination and on-time execution.
- Collaborate with infrastructure teams to build runbooks, test approaches, and automated pipelines for provisioning, migration, and decommissioning.
- Facilitate regular cross-functional meetings to identify dependencies, remove obstacles, and sustain delivery pace.
- Partner with Product to ensure migration paths align with technical roadmaps and strategic priorities.
- Collaborate with Professional Services to ensure migration processes are executable and scalable in real-world operations.
- Present migration program status to executives and board-level stakeholders as needed.
- Coordinate with Customer Success to manage customer sequencing, readiness, and communications during migration windows.
- Set quality standards and acceptance criteria for each cohort, including go/no-go decision points and validation steps.
- Reduce customer impact through thorough pre-migration checks, rollback capabilities, and post-migration support procedures.
- Capture and document learnings after each cohort to refine and improve the migration playbook.
- Continuously enhance migration workflows and tooling to reduce downtime, improve reliability, and shorten cycle times.
- Develop and maintain dashboards that track migration speed, cohort progress, risk levels, and customer outcomes.
- Generate regular reports for R&D, Product, Services, and leadership teams.
- Conduct on-demand analysis to uncover risks, capacity limits, and acceleration opportunities within the migration program.
Benefits
- Comprehensive medical coverage including PPO and HSA options
- Fully employer-covered vision, dental, and short-term disability insurance
- Unlimited paid time off, holidays, and flexible scheduling
- Stipend for remote work setup
- Equal paid leave for parents
- 401k plan with employer matching contributions
- Quarterly reimbursement for wellness activities
- Fully remote work environment focused on employee experience
Work Arrangement
Remote (Worldwide)
Benefits
- Comprehensive medical coverage including PPO and HSA options
- Fully employer-covered vision, dental, and short-term disability insurance
- Unlimited paid time off, holidays, and flexible scheduling
- Stipend for remote work setup
- Equal paid leave for parents
- 401k plan with employer matching contributions
- Quarterly reimbursement for wellness activities
- Fully remote work environment focused on employee experience
