Responsibilities
- Own the full product lifecycle for production deployment and runtime platforms—from discovery and design through adoption and continuous improvement.
- Define a clear long-term vision for managing production services, including deployment, operating, scaling, upgrades, and decommissioning.
- Partner with platform engineers, SREs, and service owners to identify operational challenges and prioritize high-impact platform capabilities.
- Enable safer and more efficient releases through automation, standardization, and platform guardrails.
- Drive visibility and controls around resource usage and cost, enabling teams to optimize and right-size their services.
- Design and evolve self-service capabilities and controls that allow teams to manage services independently while meeting reliability and security standards.
- Balance delivery velocity with reliability, capacity management, and cost efficiency.
- Define and track key metrics across the service lifecycle, including deployment frequency, change failure rates, resource utilization, cost efficiency, and recovery time.
- Communicate clearly across engineering and leadership, including during complex or high-impact production situations.
- Demonstrate strong ownership and execution, driving initiatives from concept through broad adoption across a large engineering organization.
- Stay current with industry practices in CI/CD, cloud platforms, platform engineering, cost optimization, and large-scale service operations, and apply them pragmatically.
Requirements
- Experience working in or closely with production environments, with understanding of how services are deployed, operated, scaled, and supported in live systems.
- Ability to understand developer and service-owner requirements at a technical level, including the workflows and controls needed to operate applications in production.
- Proven ability to navigate differing requirements, such as speed vs. safety, flexibility vs. standardization, and team-specific needs vs. platform consistency.
- 3+ years of experience in technical product or program management within a highly technical environment.
- Strong product thinking and communication skills, with the ability to influence and align engineering teams without direct authority.
- Experience defining strategy, setting priorities, and delivering platform capabilities used by many teams.
- Experience leading complex, cross-functional initiatives involving infrastructure, cloud, or internal developer platforms.
- Excellent stakeholder management skills, able to clearly articulate technical trade-offs and decisions.
- Working familiarity with common production concepts such as containerized services, service discovery, service meshes, or orchestration platforms.
- Data-driven mindset; comfortable working with metrics, dashboards, or SQL to inform decisions and measure impact.
- Highly organized and adaptable, comfortable operating in ambiguous spaces with evolving requirements.
- Hands-on experience with product and delivery tools such as JIRA and Confluence.
- Curiosity, ownership, and a continuous-improvement mindset, focused on enabling engineers to operate services effectively at scale.
Work Arrangement
On-site — Bangkok, Thailand
Additional Information
- Relocation support is provided to Bangkok, Thailand.
