Responsibilities
- Review your team’s work critically; code, configurations, and solution designs. Tell good code from code that merely runs
- Write code yourself. Prototypes, integrations, scripts, a fix during an escalation. You should be among the strongest technical people on your team, not adjacent to them
- Know the details, not just the concepts; syntax, idioms, and the failure modes of the languages and platforms your team builds on
- Treat AI output as a draft and never as an answer. Recognize hallucinated APIs, invented parameters, and logic that reads plausibly but does not hold and catch them before they reach a customer. Hold your team to the same standard
- Solve the problems that have no documented solution. When the supported path does not exist, find a workaround that is defensible; know what it costs, what it risks, and when it has to be replaced
- Turn what works into how the team works. When an engineer or a tool finds a better approach, make it standard practice and retire what it replaced
- Be the lead on 1-2 projects
- Own the delivery health of your team’s portfolio: notice early when a project drifts, and act before it becomes a rescue
- Review solution designs and costing for active and potential projects, and arbitrate when technical approaches conflict
- Manage engagements to their Statement of Work: utilization, margin, change orders, and honest scope conversations with customers
- Stay close enough to the work to bill some of it. Your calendar flexes week to week, and project work you do is billed
- Grow your engineers on evidence; regular one-on-ones, honest feedback, and promotion cases built from the project record including not-yet answers that name what would change them
- Interview and hire engineers, and own their onboarding and technical ramp
- Keep engineers allocated to work that fits: matching project staffing to strengths, growth needs, and utilization
Requirements
- 6+ years of technical experience in customer-facing roles, including experience leading engineers, technical consultants, or delivery teams formally
- 8+ years of hands on coding, recent enough that you would still be productive this week. We care more that you know a language properly, its syntax, its idioms, how it breaks, etc. than which one it is
- C#/.NET and SQL are where most of our integration work lives; JavaScript, Python, and PowerShell show up constantly
- Demonstrable code judgment; you can read unfamiliar code, form an opinion on its quality, and defend that opinion. Poor error handling, hidden coupling, and shortcuts that will not survive a version upgrade should jump out at you
- A track record of solving problems that had no clear answer, including workarounds you designed knowingly and can still explain the tradeoffs of
- Experience in a billable services or consulting environment; you have lived with utilization, scope, and margin, and you know what they do to decision making
- 4-year degree or equivalent work experience
- Up to 25% travel
Nice to Have
- Experience with content management, low-code/no-code automation, or the broader ECM space; ideally including the Laserfiche SDK, Workflow, or Forms
- Hands on experience deploying agentic AI and related technologies such as MCP servers, with the curiosity to keep learning as the space evolves
- A track record of putting AI and agentic automation to work in real delivery
- Experience with information security standards or compliance frameworks (e.g., CJIS, FedRAMP/GovRAMP, HIPAA)
Benefits
- Generous time off: 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Days
- 9 Paid Holidays
- Hybrid Work Environment
- Free Parking: covered and EV charging stations
- Various 401 (k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options
Work Arrangement
Hybrid — Long Beach, CA
Additional Information
- Up to 25% travel
- Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
