Wavenet is hiring a Technical Lead

Role Overview As the Technical Lead for our IT Service Desk, you'll be essential in guiding our team to deliver exceptional technical support. You'll mentor service desk engineers and collaborate on customer onboarding, ensuring a smooth operation. Key Responsibilities • Oversee daily operations and identify trends for continuous improvement in technical performance. • Coach team members, enhance skills, and develop personalised growth plans to foster professional development. • Act as the go-to person for complex technical issues, staying updated on industry trends and best practices. • Implement best practices to ensure high-quality support and efficiency within the service desk. • Organise training sessions to share knowledge and promote ongoing learning among team members. • Collaborate with teams to ensure a seamless customer onboarding process, addressing any technical challenges. • Represent the Service Desk in meetings, contributing insights for effective solutions and decision-making. • Determine needs for on-site visits and prioritise remote support strategies to enhance service delivery. • Manage and document changes to IT systems, ensuring compliance and smooth implementation through thorough change control processes. Skills and Experience • Advanced technical skills in IT systems, networking, and support. • Proficiency in Microsoft technologies, cloud services, and virtualization. • Strong communication abilities to engage effectively with diverse stakeholders. • Proven leadership experience in an IT Service Desk environment. • A collaborative approach and a commitment to continuous learning.