Responsibilities
- Collaborate with customers to support their implementation projects within the scope of Smile Digital Health’s products and services. This includes configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.
- Develop expertise in Smile’s core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.
- Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.
- Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements.
- Collaborate regularly with Smile Digital Health’s customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements.
- Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.
- Participate in the on-call support rotation for after-hours assistance as needed.
- Support the development and evaluation of RFIs and RFPs to help secure new business.
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and Sick Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and Skillsoft Learning
- Super HAPI Fun Club
Work Arrangement
Remote (Worldwide)
Additional Information
- Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
- The company values diversity, equity, and inclusion and is dedicated to fostering a workplace that values these principles.
