About the Role
The role involves guiding US-based clients through the technical setup and integration of a SaaS platform, ensuring seamless adoption and resolving implementation challenges.
Responsibilities
- Lead technical onboarding for new business clients in the United States
- Collaborate with customers to understand their system environments and integration needs
- Configure and customize platform settings based on client requirements
- Troubleshoot technical issues during implementation phases
- Provide clear documentation for setup processes and configurations
- Work closely with support and product teams to relay client feedback
- Ensure data security and compliance standards are met during integrations
- Assist in identifying and resolving API connectivity problems
- Guide clients through testing and validation stages
- Maintain up-to-date knowledge of platform updates and features
- Support the creation of implementation playbooks and best practices
- Monitor project timelines and ensure on-time delivery
- Communicate technical concepts to non-technical stakeholders
- Respond to client inquiries with timely and accurate solutions
- Participate in customer training sessions when needed
- Assist with migration from legacy systems to the new platform
- Evaluate integration success and gather post-implementation feedback
- Escalate complex technical issues to engineering when required
- Maintain consistent communication with project stakeholders
- Use CRM tools to track client progress and support tickets
Nice to Have
- Prior work with B2B SaaS platforms
- Experience in live chat or customer communication tools
- Familiarity with debugging tools and browser consoles
- Knowledge of RESTful APIs
- Background in technical account management
- Project management experience in client services
- Exposure to agile development environments
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote
Team
Cross-functional team supporting customer-facing technical operations
Why This Role Matters
This position plays a key role in shaping the first technical experience clients have with the product, directly influencing satisfaction and long-term retention in a competitive market.
What You’ll Get
- Opportunity to work remotely with flexible hours
- Access to professional development resources
- Collaborative environment with technical and customer success teams
- Exposure to diverse business use cases across industries
Not available
