Bitwarden is looking for a Technical Customer Success Specialist in New Zealand to provide excellent customer support and technical troubleshooting for our password management solutions. Become a product expert who ensures customer satisfaction by resolving issues and guiding users.
What You'll Do
- Function as the Subject Matter Expert for Bitwarden and our suite of services.
- Expand skills across all Bitwarden applications to guide, train, and describe features to users.
- Work with customers to solve current issues and proactively identify solutions for future challenges.
- Provide superb technical customer support.
- Assist with billing and account management tasks.
- Collaborate with Sales, Marketing, Development, and Product associates.
- Share and alternate weekend shifts with other Customer Success team members.
What We're Looking For
- Excellent English communication and grammar skills.
- Excellent problem-solving skills with the ability to find and communicate solutions.
- A strong sense of empathy and the ability to advocate for others.
- A passion for helping Bitwarden users succeed.
- Experience from a previous technical position (e.g., Systems Administrator, QA Technician, Support Technician). Equivalent education or demonstrable skills may be accepted.
- Ability to work effectively in a remote environment.
Nice to Have
- Familiarity with Bitwarden.
- Familiarity with Windows, macOS, and Linux operating systems.
- Familiarity with iOS and Android mobile platforms.
- Familiarity with Command-line interface (CLI).
- Familiarity with GitHub.
- Familiarity with Freshdesk.
- Familiarity with Web browser and application troubleshooting.
- Familiarity with HTML, HTTP, DNS, and TLS/SSL.
Technical Stack
- Bitwarden, Windows, macOS, Linux, iOS, Android
- CLI, GitHub, Freshdesk
- HTML, HTTP, DNS, TLS/SSL
Team & Environment
You will collaborate closely with Sales, Marketing, Development, and Product associates. Our user community is passionate, and we are dedicated to building an incredible, motivated remote team where you can learn, grow, and take on new challenges.
Work Mode
This is a remote position for candidates based in New Zealand.
We do not discriminate based on having a criminal record and encourage open discussion about any relevant matters.
