Responsibilities
- Serve as the primary post-sales success lead for assigned commercial accounts
- Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
- Develop and execute outcome-aligned success plans for our customers
- Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
- Proactively identify adoption gaps, risks, and expansion opportunities
- Assist customers on Kubernetes-based platform architecture questions
- Guide customers through secure software delivery principles and complex deployment requirements
- Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
- Troubleshoot complex deployment challenges in partnership with Engineering
- Articulate customer requirements related to compliance, security, and regulatory frameworks
- Identify renewal & expansion opportunities across our customer base
- Drive deeper platform adoption across development teams
Requirements
- Technical enough to hold your own in the weeds
- Strategic enough to run an executive review
- Ability to build strong relationships with leadership and technical teams
- Experience helping customers get real value from a platform
- Ability to partner with engineers during technical challenges
- Proven ability to ensure customer accounts are set up to grow
- Experience acting as a strategic advisor alongside engineering teams
- Deep understanding of customer goals to ensure long-term success
- Track record of driving high adoption rates
- Experience identifying opportunities to grow partnerships
