Responsibilities
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
- Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
- Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
- Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value
Requirements
- 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
- A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
- Superb communication skills and the ability to confidently engage both technical and non-technical audiences
- A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges
Nice to Have
- Familiarity using Figma or other design and developer collaboration tools
- Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards
- A background in frontend development or familiarity with design-to-code workflows
- Delivered technical workshops, enablement sessions, or advisory services in past roles
Work Arrangement
Remote (City/Region) — London
Additional Information
- This is a full time role
- One of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills
- If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways
