About the Role
The role focuses on building strong technical relationships with customers, guiding them through product implementation, troubleshooting issues, and maximizing value from their software investment.
Responsibilities
- Act as the primary technical contact for assigned enterprise customers
- Monitor customer health and proactively identify risks or opportunities
- Collaborate with support teams to resolve complex technical issues
- Guide customers through onboarding and product adoption processes
- Deliver technical check-ins and quarterly business reviews
- Track and report on customer usage and satisfaction metrics
- Identify expansion opportunities in coordination with sales teams
- Escalate product feedback and feature requests to engineering
- Maintain up-to-date customer account records
- Ensure compliance with support entitlements and service levels
- Provide guidance on best practices for data protection and availability
- Assist in planning for upgrades and migrations
- Coordinate technical resources during critical incidents
- Support renewal processes with technical validation
- Stay current with product updates and industry trends
- Communicate technical documentation and release notes to customers
- Facilitate knowledge transfer between teams
- Drive resolution of open support cases
- Promote customer education and training programs
- Monitor service delivery against SLAs
- Advocate for customer needs internally
- Assist with root cause analysis for recurring issues
- Contribute to customer success playbooks
- Support post-sales technical validation
- Maintain documentation of customer environments
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid
Team
Part of the customer success team working closely with sales and technical support
Why This Role Matters
This position plays a key role in ensuring long-term customer success and retention by bridging technical expertise with relationship management.
What You’ll Achieve
You will directly influence customer satisfaction and product utilization by delivering tailored technical guidance and support across the Nordic region.
Not available
