Own the post-sales technical success of enterprise and strategic customers, serving as their primary advisor and partner as they scale their infrastructure.
Lead technical onboarding and build joint success plans with clear milestones and measurable outcomes to accelerate customer time-to-value from day one.
Drive proactive engagement through regular touchpoints, Executive Business Reviews (EBRs), roadmap alignment, and deep platform technical reviews.
Deliver admin and power-user enablement sessions, sharing best practices on Asana APIs, integrations, authentication protocols, and admin governance.
Lead technical escalations, migrations, and incident coordination by partnering cross-functionally to resolve complex issues and mitigate account risk.
Monitor customer health data and usage trends to proactively surface risks, identify expansion opportunities, and support renewal readiness in partnership with Sales.
Collaborate closely with Support, Product, and Engineering to deliver a unified customer experience and advocate for product roadmap enhancements based on customer needs.
Contribute to internal playbooks, SOPs, and knowledge resources to help standardize and elevate the broader TAM practice.

5+ years of experience in a customer-facing, consultative technical role (such as TAM, Solutions Engineer, or Implementation Consultant) supporting enterprise SaaS customers.
Strong technical acumen with a solid understanding of APIs, integrations, authentication protocols (SAML, SCIM), and enterprise IT architecture.
Comfortable presenting to executive audiences, translating complex technical outcomes into compelling business value narratives.
Understands the commercial impact of the role, specifically how account health, data-driven insights, and technical risk reduction connect to net revenue retention (NRR) and expansion.
Thrives in ambiguous, fast-paced environments, using a process-driven and action-oriented approach to manage competing priorities across a large portfolio.
Communicates proactively, thoroughly, and transparently across both highly technical operations teams and non-technical business executives.

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Hybrid — Chicago

The role is based in the Chicago office with an office-centric hybrid schedule.
Standard in-office days are Monday, Tuesday, and Thursday.
Most employees have the option to work from home on Wednesdays.
Working from home on Fridays depends on the type of work and teams partnered with.
Recruiter will provide more details about in-office requirements during the interview process.

Asana is hiring a Technical Account Manager