Responsibilities
- Manage day-to-day communication with existing merchants.
- Act as the primary technical point of contact during integration, onboarding and post-launch support.
- Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
- Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
- Monitor client activity, identify issues proactively, and escalate when needed.
- Maintain accurate documentation, integration notes, and CRM updates.
- Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.
Requirements
- 2+ years of B2B experience in crypto in supporting merchants.
- Strong English and Russian (both written and spoken).
- Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.
- Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
- Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
- Strong communication, problem-solving, and prioritization skills.
- Ability to work independently and take full ownership of merchant success.
Nice to Have
- Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
- Understanding of conversion flows, crypto/fiat rates, and operational risk.
- Experience working with high-risk industries (iGaming, Forex).
