Responsibilities
- Develop deep technical knowledge of DedroneTracker.AI C2 platform across cloud, on-prem, and offline deployments, including RF sensors such as RF-160, RF-310, RF-360, RF-560, and configurations using AoA and TDOA methods.
- Act as the main technical contact for customer program offices and on-site operational teams.
- Engage in technical and operational discussions with stakeholders to ensure alignment and clear communication.
- Establish and maintain internal coordination across engineering, product, support, and R&D teams to relay customer insights and support project delivery.
- Deliver hands-on field support during all deployment stages, including hardware setup, sensor calibration, network validation, and system configuration.
- Troubleshoot technical issues across sensor, network, server, and user interface layers, escalating to advanced teams when required.
- Ensure adherence to service level agreements and contractual commitments by tracking progress against defined success plans and KPIs.
- Identify potential project or technical risks and escalate them to enable timely executive and cross-functional responses.
- Conduct training sessions for customer operators, focusing on system use, API integrations, webhooks, C2 connectors, and ATAK/TAK integrations within scope.
- Support security audits and technology refresh evaluations during major infrastructure changes.
- Maintain accurate records of equipment shipments, returns, and RMAs, including logistics across overseas territories.
- Collaborate with local third-party installers on site preparation, physical installation, and initial maintenance handover.
- Enhance system reliability through proactive performance reviews, release readiness checks, and operational guidance.
Benefits
- Competitive base salary
- Pension Plan
- Life Insurance
- Medical Insurance
- 30 days of holiday leave plus public and company holidays
- Annual home occupancy allowance of EUR 8,000
- Death & Disability Insurance
- Ongoing learning and professional development opportunities
- Mental health support and assistance programs
- Meaningful work contributing to public safety and community well-being
Compensation
Competitive base salary plus annual home occupancy allowance of EUR 8,000
Work Arrangement
Hybrid — Paris, France
Team
Cross-functional collaboration with technical, product, and customer support teams
Travel Expectations
20–30% travel within France, overseas territories, and other European countries as needed
Location
Remote work from Paris, France, with permitted on-site customer visits
Security Clearance
Must be eligible to obtain French government security clearance, such as Habilitation Confidentiel Défense or higher
Equipment
Work equipment provided
Not specified
