Responsibilities
- Deliver an exceptional level of service to primary contacts within assigned accounts
- Collaborate with the broader Operations team to share insights, tools, and information that ensure consistent high-quality support across all customer touchpoints
- Build and maintain lasting relationships that strengthen client commitment to the platform and its suite of products
- Partner across internal departments and client organizations to design and execute operational strategies covering areas such as fraud resolution, transaction declines, product integration, and international growth
- Coordinate with Account Management and customer-support teams as part of a unified approach to client success
- Lead and facilitate meetings with clients, both in-person and remotely
- Contribute to the evolution and structure of the support model for technical account management
- Develop educational and scalable content for clients to address recurring technical and operational needs
- Serve as an AI industry specialist within the technical account team, providing tailored support and insights to AI-focused clients
- Conduct regular in-person engagements with AI clients to identify technical hurdles, strengthen partnerships, and advise engineering, product, and business leaders
- Spearhead the creation and release of client success stories and technical case studies
