Act as a trusted technical advisor to OEFR's senior stakeholders, including technology and product leaders.
Build and maintain strategic relationships, translate Kraken's technical vision into outcomes that resonate with executive priorities, and represent the technical perspective in roadmap discussions, steercos, executive briefings, and planning sessions.
Provide deep architectural guidance to connect OEFR's ecosystem with Kraken's platform.
Guide system design, integrations, and configuration aligned with both client and Kraken architectural principles.
Drive solution design for scalability and long-term maintainability, and identify opportunities to unlock value through feature adoption and platform capabilities.
Facilitate product rollouts, upgrades, and change management to minimise disruption.
Identify risks within the account and develop mitigation strategies.
Be the hands-on technical presence that drives account momentum in the everyday.
Triage and manage technical incidents in partnership with support and engineering teams.
Guide configuration and usage decisions to ensure best practices.
Proactively drive topics to resolution, without requiring escalation.
Manage co-development efforts and joint technical initiatives.
Align OEFR's and Kraken's roadmaps, advocate for client needs internally, and feed actionable insight back to product and engineering.

Proven experience in a customer-facing technical role - such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, or Enterprise Architect
Ideally in SaaS, cloud services, or complex enterprise environments.
Strong technical background with hands-on knowledge of cloud infrastructure, APIs, and system integrations; experience with Python, Django, or similar is a plus.
Experience of working in a fast-paced CI/CD environment.
Demonstrated ability to manage and support technical implementations from design through to live, translating complex concepts into clear, actionable guidance for both technical and non-technical stakeholders.
Experience working with energy, utility, or infrastructure clients
Excellent troubleshooting and problem-solving skills; able to navigate ambiguity, prioritise effectively, and drive issues to resolution.
Analytical mindset with strong attention to detail and a proactive, client-centric approach.
Highly effective at building and sustaining relationships across different levels of seniority, from day-to-day technical contacts to senior client stakeholders.
Comfortable operating in a fast-paced, dynamic environment across multiple concurrent priorities.
Fluent in French and English (the role involves daily client engagement in French alongside a largely English-speaking internal team).
Degree in Computer Science, Information Technology, Engineering, or a related discipline - or equivalent practical experience.

Direct experience in the French energy market - including familiarity with its regulatory landscape, market structure, or key industry players.
Background in energy retail, energy-tech, or utility transformation programmes.
Experience leading or contributing to customer migrations or large-scale platform rollouts.
Familiarity with Kraken's platform or OPS (Operations Platform Software) model.
Experience mentoring junior TAMs or contributing to the development of an account management practice.

Fluent in French and English (the role involves daily client engagement in French alongside a largely English-speaking internal team).
Applicants must have the right to work in the country that they're applying to, at the time of application.
We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech.

Kraken is hiring a Technical Account Manager