Responsibilities
- Onboard Customers to Varonis platforms and deliver on-going value and support
- Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
- Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
- Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
- Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
- Alongside Sales, identify and champion upsell opportunities
- Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
- Serve as primary technical contact and augment our support and engineering teams
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate
- Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
- Bachelor’s Degree or equivalent experience
- 4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
- Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
- Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
- Understanding of data classification, governance, and DSPM concepts
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
- Excellent communication skills with the ability to engage technical and executive audiences
- Proven problem-solving abilities
- Commitment to customer success
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
Nice to Have
- Familiarity with AI/LLM data risks and governance considerations
