Responsibilities
- Serve as the primary technical liaison and trusted advisor following the sales process
- Collaborate with Account Executives to identify opportunities for renewals, upsells, and account growth
- Develop strong relationships and align with key customer stakeholders and executives
- Lead Quarterly Business Reviews with strategic clients to assess performance and value
- Create clear, measurable plans to ensure customer success and achievement of goals
- Manage end-to-end technical onboarding for new enterprise clients, from setup to full integration
- Partner with engineering teams to deploy and configure the product across CI/CD systems, pipelines, IDEs, and internal tools
- Develop standardized onboarding processes, scripts, and automation to accelerate time-to-value
- Troubleshoot and resolve technical issues related to integration, configuration, and compatibility
- Provide timely support in dedicated customer Slack channels
- Analyze logs and telemetry data to diagnose root causes and document solutions
- Escalate complex technical issues to engineering teams and ensure timely resolution
- Conduct discovery discussions to understand customer objectives and use cases
- Explain advanced product features in simple, developer-focused terms
- Perform technical architecture and security reviews for customer environments
- Lead educational sessions, including workshops and office hours, to increase product adoption
- Gather and communicate customer feedback to product and engineering teams
- Identify recurring themes to influence product roadmap decisions
- Create documentation and internal tools to scale the technical success function
Benefits
- Competitive salary ranges aligned with market standards
- Substantial equity offering
- Extensive health coverage for employees and dependents (99% employer-paid)
- Flexible vacation, holidays, and seasonal company shutdown for rest
- Paid leave for new parents
- Remote-first culture with periodic in-person team gatherings
Compensation
Market competitive salary bands
Work Arrangement
Remote-first, with quarterly team off-sites
Team
Reports to Head of Customer Engineering
Other
Must be available to travel for customer and internal company meetings as required
