Responsibilities
- Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
- Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.
- Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
- Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
- Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.
- Create executive-level summaries and insights that tie platform usage to business outcomes.
- Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing
Requirements
- 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
- Confidence with at least two public cloud platforms (e.g. AWS, Azure, GCP) and hands-on experience with infrastructure or application monitoring.
- Familiarity with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
- Working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
- Ability to communicate technical concepts to both technical and non-technical stakeholders, adapting style for individual contributors or exec audiences.
- Ability to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
- Comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).
Nice to Have
- Previous experience using Datadog or other cloud monitoring tools is a strong plus
Benefits
- Best-in-breed onboarding program
- Generous global benefits package
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, including Community Guilds and Inclusion Talks
Additional Information
- Travel requirement: up to 25–30% of the time
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
