Responsibilities
- Handle a large number of technical support inquiries via tickets and phone calls in both English and Portuguese, serving international customers.
- Lead and conduct technical webinars and live product demonstrations for global users.
- Guide customers through setup and configuration of the platform to ensure reliable email delivery across security systems such as Secure Email Gateways and cloud platforms like M365 and Google Workspace.
- Collaborate with international Customer Success and Research & Development teams to analyze, log, and fix advanced technical issues.
- Oversee the support ticket queue to guarantee prompt responses and resolutions.
- Respond to incoming calls from Technical Coordinators to clarify customer inquiries and troubleshoot product problems.
Benefits
- Performance-based company bonuses tied to monthly sales goals
- Bonuses for referring new hires
- Financial support for adoption processes
- Reimbursement for qualifying tuition expenses
- Reimbursement for professional certification costs
- Bonus incentives upon successful certification completion
- Contemporary, technology-driven, and engaging workplace atmosphere
Work Arrangement
Hybrid
Communication
Demonstrate the ability to clearly convey intricate technical topics to audiences with varying levels of technical expertise.
Other
- A hiring assessment and background verification may be included in the recruitment process.
- Employment opportunities are offered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other protected characteristics under applicable laws.
- Applicants needing reasonable accommodations during the application, interview, or testing phases should visit www.knowbe4.com/careers/request-accommodation.
- No recruitment agencies, please.
