Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Tech Support Coordinator

Responsibilities

Oversee and assign support tickets to the appropriate technical staff using the ticketing platform
Evaluate incoming support cases to determine priority levels and issue categories
Answer incoming support calls, offering initial troubleshooting and forwarding complex cases as needed
Engage with users to collect comprehensive details for precise problem identification
Address and close basic technical inquiries quickly and efficiently
Facilitate internal support requests by coordinating routing and tracking progress
Update the ticketing system with email-based requests and actively monitor ticket queues
Ensure support cases are resolved on time through consistent queue oversight and follow-up

Work Arrangement

Remote (São Paulo, Brazil)

Other

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About company

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

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Job Details

Department support

Category other

Posted 13 days ago